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Cellcare — main photograph
BioAirAvailability: Supplied to order

Cellcare

Reference cellcare

The new BioAir CellCare range of incubators delivers exceptional performance, creating a stable and reliable environment ideal for cell and tissue culture. Designed to meet the most advanced requirements of researchers and professionals, these incubators are perfectly suited for both continuous and batch cultures. Featuring an advanced direct heating system and a carefully engineered inner chamber, CellCare ensures optimal conditions for cell growth, while providing users with straightforward operation and simplified maintenance.

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At a glance

Reference
cellcare
Category
Incubators
Equipment family
CO2 Incubator

Overview

The new BioAir CellCare range of incubators delivers exceptional performance, creating a stable and reliable environment ideal for cell and tissue culture. Designed to meet the most advanced requirements of researchers and professionals, these incubators are perfectly suited for both continuous and batch cultures.

Featuring an advanced direct heating system and a carefully engineered inner chamber, CellCare ensures optimal conditions for cell growth, while providing users with straightforward operation and simplified maintenance.

Maintenance contract — AxiTech provides planned preventive maintenance for Cellcare from BioAir: scheduled visits, safety checks, periodic calibration and a documented service report, backed by a contractual response time.

Troubleshooting, repair and spare parts — our biosafety cabinets & laminar flow engineers diagnose and repair Cellcare on site or in the workshop, fit genuine spare parts and recommission the equipment after performance verification.

Features

  • Guarantees stable humidity and CO₂ levels with highly accurate multi-parameter sensing
  • Advanced electronic control system ensures superior cell protection
  • Real-time data storage enables seamless tracking via touchscreen interface
  • No internal consumables (e.g. UV lamps or HEPA filters) to maintain, reducing downtime
  • Ease of Cleaning & Contamination Control:
  • Supports high-temperature decontamination at 180°C (356°F) for maximum hygiene
  • Internal chamber is seamlessly deep-drawn and fanless, offering both cleanliness and a gentle atmosphere for cultures
  • Features removable, autoclave-safe shelves and water tray for straightforward sterilisation
  • Exterior is crafted from smooth, pre-painted steel, making daily wipe-downs quick and effective
  • Proprietary direct-heating system ensures exceptional temperature uniformity in the chamber
  • Rapid recovery capabilities: CO₂ and temperature rebound in under 5 minutes
  • Seamless, vibration-minimising design protects delicate cell cultures
  • User-friendly touchscreen interface simplifies operation with intuitive navigation
  • USB and Ethernet ports enable secure data export and remote monitoring
  • Discover more
Service coverage

AxiTech maintains, repairs and supplies this equipment for hospitals, clinics, laboratories and imaging centres.

Maintenance contracts for Cellcare

AxiTech provides preventive maintenance contracts for Cellcare. Each contract fixes a schedule of planned visits in which our biomedical engineers inspect the equipment, replace wear parts before they fail, and verify that it still performs inside the manufacturer’s tolerances.

Every visit includes calibration and performance verification, and closes with a documented maintenance report you can present during an accreditation audit. Spare-parts availability and a guaranteed response time are written into the contract, so a breakdown never leaves a department waiting for an answer.

Laboratory analysers are usually maintained every three to six months, with calibration and quality-control verification at each visit so that results stay traceable.

  • Planned preventive maintenance visits at a fixed interval
  • Calibration and performance verification against the manufacturer’s specifications
  • A documented maintenance report after every intervention
  • Guaranteed availability of spare parts and consumables
  • A contractual response time when the equipment fails

Discover our maintenance contracts

Planned preventive maintenance and calibration under contract

Troubleshooting and repair for Cellcare

When Cellcare fails, our engineers start with a structured diagnostic: error codes, electrical and mechanical checks, and a functional test against the equipment’s own specification. That tells us whether the fault is a consumable, a worn part or a board-level failure before any part is ordered.

Straightforward faults are repaired on site so the department loses as little time as possible. Anything that needs a workbench, a full strip-down or a specialised spare part goes to our workshop and comes back only after a complete post-repair test and, where the equipment requires it, recalibration.

Faults we see most often on this type of equipment

On analysers most faults come from the fluidics — blocked probes, worn pumps and tubing, leaking valves — followed by optical drift and reagent-handling errors.

Discover our troubleshooting and repair service

Diagnostics, corrective repair and spare parts in the workshop
Troubleshooting

How to troubleshoot Cellcare

Work through these checks before you escalate. They are the same first-line sequence our biomedical engineers run on arrival, and they either clear the fault or narrow it down enough that the intervention starts with the right spare part in the van.

  1. Capture the fault before you touch anything: write down the exact error code or message, the serial number from the rating plate, what the operator was doing and whether the fault clears on a restart.

  2. Review the quality-control and calibration history. A result that has drifted across several runs points at calibration or reagents; a sudden shift almost always points at the fluidics.

  3. Inspect the fluid path — probe, tubing, pump, valves and waste line — for blockage, crystallisation or leaks, and confirm reagent and wash levels together with their expiry dates.

  4. Confirm the ambient conditions the method depends on: bench temperature, ventilation, a level and vibration-free surface, and a stable mains supply.

  5. If the fault is still there, escalate with the evidence. Send AxiTech the model, serial number, error code and the checks you have already run, and an engineer will come back with a diagnosis, a repair quote and a spare-parts lead time for Cellcare.

What to send us when you report the fault

  • Manufacturer, model and serial number, from the rating plate
  • The exact error code or message, and the screen it appears on
  • When the fault started, how often it occurs and what triggers it
  • A photograph of the display or of the fault, and the last maintenance report

If the fault survives all five steps, stop using Cellcare and open a repair request. Continuing to run equipment through a fault it cannot clear turns a component failure into a board-level one, and on devices used for diagnosis or therapy it puts the result — and the patient — in doubt.

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Buying and installing Cellcare

AxiTech supplies Cellcare together with the accessories and consumables it needs to enter service. We handle importation, delivery and installation, then commission the equipment on site so that it is verified against its specification before the first patient or the first sample.

Installation is followed by training for the users and for your biomedical team, warranty registration, and — if you want it — a maintenance contract that takes over the day the warranty ends, so the equipment never spends a period without planned service.

Discover our equipment sales service

Delivery, installation, commissioning and user training
Questions we are asked

Frequently asked questions about BioAir Cellcare

Yes. AxiTech services Cellcare, either under a maintenance contract or as a one-off intervention. Our biomedical engineers cover preventive maintenance, calibration, corrective repair and spare-parts supply for this equipment.

Related equipment

Other BioAir equipment we supply, install and maintain.