Maintenance contracts
A maintenance contract with AxiTech puts your equipment on a planned schedule: preventive visits, calibration and performance verification, corrective interventions and a committed response time, for one predictable annual cost.
Maintenance contracts
Preventive work catches wear before it stops a device, and the failures that still happen are answered against a committed response time instead of joining a general queue. A cancelled clinic list becomes the exception rather than a recurring cost.
Every visit produces a signed report, a calibration record with measured values and traceability, and an updated device history. When an inspector, an accreditation body or your own quality manager asks for evidence, it already exists.
Maintenance becomes a budget line instead of a series of unplanned invoices. Parts coverage, response times and visit frequency are fixed in writing, so the finance conversation happens once a year rather than after every breakdown.
Calibration, cleaning and timely replacement of wear parts keep a device inside specification for years longer. Deferred maintenance is the fastest way to turn a repairable fault into a replacement decision.
Every plan uses the same engineers, the same procedures and the same documentation. What changes is how often we come, how fast we respond, and how much of the corrective work and parts is included.
| What is covered | EssentialPlanned preventive maintenance and calibration | Most chosenAdvancedFor departments where downtime has a clinical cost | Full CoverageFor critical equipment that cannot stop |
|---|---|---|---|
| Scheduled preventive visits per year | One visit per year | Two visits per year | Three to four visits per year, set by risk class |
| Calibration & performance verification | At every scheduled visit, on safety-critical parameters | At every scheduled visit, full parameter set | Full parameter set, plus verification after every intervention |
| Corrective interventions | Billed per intervention at contract rates | Up to four interventions per year included | Unlimited interventions included |
| Response time | Next business day for critical faults | Within 8 business hours for critical faults | Within 4 business hours for critical faults, seven days a week |
| Spare parts coverage | Quoted separately, at contract rates | Wear parts and defined consumables included | Wear parts, defined consumables and standard spare parts included |
| Loaner equipment | On request, subject to availability | For repairs exceeding five working days | For repairs exceeding two working days, priority allocation |
| Remote support | Phone and email during business hours | Phone, email and remote diagnostics, extended hours | Phone, email and remote diagnostics, including out of hours |
| Reports & compliance records | Visit report and calibration record per device | Visit reports, calibration records and an annual equipment file | Full device history and audit-ready documentation on demand |
| Priority scheduling | Standard scheduling queue | Ahead of all non-contract work | Highest priority, guaranteed slot in the planned calendar |
Every plan is scoped against your actual equipment list. Visit frequency, response commitments and parts coverage are confirmed in writing before the contract starts, and no pricing is published because no two inventories are alike.
Scope is agreed device by device before signature. The list below is the standard baseline every contract starts from.
Severity is set by clinical impact, not by the price of the device. You classify the call when you report it, and we confirm the classification at triage.
| Severity | What it covers | First response | On-site attendance |
|---|---|---|---|
| Critical | Equipment is down and no clinical substitute is available. Patient activity is stopped or diverted. | Within 1 business hour | Same working day, or within 4 business hours under Full Coverage |
| Degraded | Equipment still runs but with reduced accuracy, a persistent alarm, or a function lost. | Within 4 business hours | Within 2 working days |
| Routine | Scheduled maintenance, calibration, installation, user questions and faults that do not block clinical use. | Within 1 working day | At the next planned visit, or within 5 working days |
Business hours are Monday to Friday, 08:00 to 17:00 Beirut time. Full Coverage extends critical response to weekends and public holidays. Response is the time to a qualified engineer, not to an automated acknowledgement.
From the first site visit to the annual review, the same six steps apply whether you run one clinic or a multi-site hospital group.
We visit your site and list every device by model, serial number, age and criticality, recording its current condition and whatever service history exists. This inventory is what everything else is priced and planned from.
We agree what is covered, how often we come and how fast we respond. You receive a written scope and a quote per device class before anything is signed.
Visits are planned for the whole contract year around your clinical activity, so maintenance lands when the equipment is free rather than when a session is running.
Our engineers carry out preventive maintenance, functional and electrical safety testing and calibration on site, and handle corrective work under the same contract.
After every visit you receive a signed report, the calibration records and an updated device history: the documentation your quality system needs, produced as part of the work rather than on request.
Once a year we review failure history, response performance and equipment condition with you, then adjust the plan, change visit frequency or recommend replacement where repair no longer makes economic sense.
We maintain equipment across the clinical estate, whether or not we supplied it. Each category links to the matching part of our catalogue.
X-ray, ultrasound, mammography and C-arm systems, including generator, detector and image-chain checks.
Bedside and central monitors, telemetry, pulse oximetry and non-invasive blood pressure modules.
Haematology, biochemistry and immunoassay analysers, centrifuges, incubators and microscopes.
Steam autoclaves, washer-disinfectors and drying cabinets, with cycle validation support.
Electrosurgical units, surgical lights, operating tables, anaesthesia machines and suction units.
Ventilators, anaesthesia ventilators, CPAP and BiPAP units, and oxygen delivery equipment.
Resting and stress ECG, Holter recorders, defibrillators and AEDs, including energy-output verification.
Volumetric infusion pumps, syringe drivers, feeding pumps and their docking stations.
Dental units and chairs, compressors, intraoral sensors, curing lights and dental X-ray.
The questions biomedical, quality and procurement teams ask before they sign.
Maintenance contracts
Send your equipment list. Make, model and quantity is enough to start. We come back with a scoped plan, a response commitment and a written quote, with no obligation.
No pricing is published because no two inventories are alike. Every quote is built from your own device list.
