Power supply & battery faults
Failing internal power supplies, degraded battery packs, mains protection tripping and unexplained restarts.
Troubleshooting & repair
Troubleshooting & repair of medical equipment
When a device fails, the only question that matters is how quickly it can be back in clinical use. We diagnose the fault, repair it on site where the equipment allows, move it to our workshop where it does not, and hand it back tested and documented either way.
- Same-day triage
- On-site or workshop repair
- Genuine and equivalent spare parts
- Documented test results
Troubleshooting & repair
On site or in the workshop
Where a repair happens is a technical decision, not a commercial one. We make it at triage and tell you which it will be, along with what that means for turnaround.
On-site repair
An engineer comes to the department with test equipment and the spare parts that fail most often. This suits installed, heavy or networked equipment, and faults that only appear in the real environment: power quality, gas supply, network configuration. Most electromechanical and electronic faults are resolved in a single visit.
Workshop repair
The device comes to our bench, where we have full test gear, reference instruments and parts stock. This suits board-level electronics, precision mechanics, detector and sensor work, and anything that needs a long soak test before it can be trusted again. We arrange collection and return, and a loaner where one is available.
Common failure classes
Different equipment fails in similar ways. These are the classes of fault our engineers work on most, and knowing which one you are looking at usually shortens the diagnosis.
Sensor & transducer drift
Readings drifting out of tolerance, alarms that no longer trigger correctly, probes and transducers past their service life.
Mechanical wear
Pumps, valves, motors, drive belts, hinges and seals: the parts that do the work and wear predictably.
Fluidics & pneumatics
Leaks, blocked lines, contaminated circuits and pressure loss in analysers, ventilators and dialysis machines.
Board-level electronics
Control boards, interface modules, display and imaging chains, and connectors damaged by repeated handling.
Software, configuration & connectivity
Failed updates, corrupted settings, lost network or HIS and LIS connectivity, and licence or calibration data loss.
How a repair runs
Six steps from the moment you report a fault to the moment the device is back in service with its report signed.
Fault report & triage
You describe the fault and its clinical impact. We triage by phone or remote session the same working day and classify severity, because a meaningful share of faults are configuration issues that can be closed on the call.
Diagnosis
On site or on the bench, we reproduce the fault, test against the manufacturer's service procedure and identify the failed component, rather than swapping modules until the symptom disappears.
Quotation
You receive a written quotation listing parts, labour and expected turnaround before any chargeable work starts. Nothing is repaired without your approval.
Parts sourcing
Parts are ordered from the manufacturer or an authorised distributor. A quality-equivalent alternative is used only where the original has been discontinued, and it is stated explicitly in the quotation.
Repair & testing
We complete the repair, then run functional and electrical safety testing and recalibrate wherever the repair affects a measured parameter. A device only leaves once it meets specification.
Return & documentation
The device is reinstalled and handed back with a repair report listing the fault found, the parts fitted, the tests performed and their measured results, together with the warranty that applies to the work.
Response and turnaround
Repairs are queued by clinical impact. Critical means the device is down and there is nothing to use in its place.
| Severity | What it covers | First response | Target turnaround |
|---|---|---|---|
| Critical | Equipment down, no clinical substitute available, activity stopped or diverted. | Within 1 business hour | On-site attempt the same working day; workshop repairs prioritised over the queue |
| Degraded | Device runs but is out of tolerance, alarming, or has lost a function. | Within 4 business hours | On site within 2 working days; workshop repair typically 3 to 7 working days |
| Routine | Non-blocking faults, cosmetic damage, accessory replacement and planned checks. | Within 1 working day | Scheduled within 5 working days; workshop repair typically 5 to 10 working days |
Turnaround assumes spare parts are in stock or available from the manufacturer. Where a part carries a long lead time we state the expected date at quotation and offer a loaner if one exists. Business hours are Monday to Friday, 08:00 to 17:00 Beirut time.
Repair questions
What people ask when a device has just stopped working.
First response is within one business hour for equipment that is down with no clinical substitute available, and we aim to be on site the same working day. Degraded equipment that still runs receives a response within four business hours and an on-site visit within two working days. Contract customers are served ahead of the general queue.
Diagnosis is quoted before it starts, and it is credited against the repair when you approve the work. You always receive a written quotation listing parts, labour and expected turnaround before any chargeable repair begins, and nothing proceeds without your approval.
We repair on site whenever the fault and the equipment allow it, which covers most electromechanical and electronic failures. Board-level electronics, precision mechanics, detector work and anything needing a long soak test go to our workshop, where we arrange collection, return and a loaner device when one is available.
Spare parts are ordered from the equipment manufacturer or an authorised distributor whenever the model is still supported. Where an original part has been discontinued we propose a quality-equivalent alternative and state it explicitly in the quotation, so the repair report always records exactly what was fitted.
Every repair ends with functional testing, electrical safety testing and, where the fault affected a measured parameter, recalibration against a traceable reference. The results are written into a repair report handed over with the device, listing the fault found, the parts fitted, the tests performed and the measured values after repair.
Yes. Repairs carry a 90-day warranty covering the parts we fitted and the labour we performed, and if the same fault returns within that period we come back at no charge. The warranty does not extend to new, unrelated faults or to damage caused after the repair.
Often, yes, provided service documentation and spare parts are still obtainable for the model. We check parts availability before quoting, and when a device has reached the end of its supportable life we say so and give you an indication of replacement cost instead of charging for a repair that will not last.
No. We accept one-off repair requests from any hospital, clinic or laboratory. A maintenance contract changes the economics rather than the access: contract customers get committed response times, priority in the queue, included interventions and parts coverage instead of a quotation for each job.
Troubleshooting & repair
Something is down. Tell us what happened.
Describe the device, the fault and how it is affecting your clinical activity. We triage the same working day and tell you what it will take to put it right.
You do not need a maintenance contract to request a repair. Contract customers are simply served ahead of the general queue.
