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SM 5Y.A Automatic Susceptometer — main photograph
RadwagAvailability: Supplied to order

SM 5Y.A Automatic Susceptometer

Reference WL-101-0428

Thanks to the 5Y terminal, your susceptometer will connect to: Computer and laptop (Ethernet, Wi-Fi ® ®, USB-A) Smartphone and tablet (hotspot) Printer (Ethernet, Wi-Fi ® ®, USB-A) Barcode scanner (USB-A) Additional screen (HDMI) Any PC software (RADWAG communication protocol) Spreadsheet (USB-C, Free Link) Keyboard Mouse.

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Nothing is charged online. Every request is reviewed by an AxiTech engineer before you receive a quotation.

At a glance

Reference
WL-101-0428
Category
Laboratory Balances

Overview

The automatic susceptometer was built on the foundation of the 5Y terminal, which stands out among other laboratory terminals because it provides: 21 CFR Part 11 compliance Digital Weighing Auditor 4+ login methods (password, fingerprint, face recognition, RFID* and combinations) Handy Library with measurement history always at the fingertips Live Notes Ambient Light Wide selection of widgets, databases, working modes and communication interfaces, including hotspot.

Thanks to the 5Y terminal, your susceptometer will connect to: Computer and laptop (Ethernet, Wi-Fi ® ®, USB-A) Smartphone and tablet (hotspot) Printer (Ethernet, Wi-Fi ® ®, USB-A) Barcode scanner (USB-A) Additional screen (HDMI) Any PC software (RADWAG communication protocol) Spreadsheet (USB-C, Free Link) Keyboard Mouse.

Maintenance contract — AxiTech provides planned preventive maintenance for SM 5Y.A Automatic Susceptometer from Radwag: scheduled visits, safety checks, periodic calibration and a documented service report, backed by a contractual response time.

Troubleshooting, repair and spare parts — our laboratory balances engineers diagnose and repair SM 5Y.A Automatic Susceptometer on site or in the workshop, fit genuine spare parts and recommission the equipment after performance verification.

Features

  • 21 CFR Part 11 compliance
  • Digital Weighing Auditor
  • 4+ login methods (password, fingerprint, face recognition, RFID* and combinations)
  • Handy Library with measurement history always at the fingertips
  • Live Notes
  • Ambient Light
  • Wide selection of widgets, databases, working modes and communication interfaces, including hotspot.
  • Computer and laptop (Ethernet, Wi-Fi ® ®, USB-A)
  • Smartphone and tablet (hotspot)
  • Printer (Ethernet, Wi-Fi ® ®, USB-A)
  • Barcode scanner (USB-A)
  • Additional screen (HDMI)
  • Any PC software (RADWAG communication protocol)
  • Spreadsheet (USB-C, Free Link)
  • Keyboard
  • Mouse.

Technical specifications

Specifications
Memory
RAM 256 MB DDR2, 16GB – microSD
Display
10″ graphic colour touchscreen
Housing
ABS plastic
Linearity
±3 µg
Processor
2×1 GHz
Adjustment
internal (automatic)
Net weight
26 kg
Gross weight
36 kg
Readability [d]
1 µg
Calibration Range
2 g – 50 kg
Relative humidity
40% – 60%
Stabilization time
10 s
Distance platform Z0
20; 27; 43 mm
E1 Calibration Range
2 g – 50 kg
E2 Calibration Range
2 g – 50 kg
F1 Calibration Range
2 g – 50 kg
F2 Calibration Range
2 g – 50 kg
Operating temperature
+15 – +30 °C
Maximum capacity [Max]
50 kg
Weighing chamber doors
automatic
Communication interface
2×USB-A, USB-C, RS 232 (COM3), HDMI, Ethernet, Wi-Fi ® , Hotspot
Weighing pan dimensions
ø300 mm
Dipole moment of magnets
≤ 0,1 Am2
Magnetizing field strenght
2000, 800, 200 A/m
Device dimensions W x D x H
525×350×250 mm
Relative humidity change rate
±2% / 4 h
Packaging dimensions W x D x H
950×750×750 mm
Operating temperature change rate
±0,5 °C / 12 h
Service coverage

AxiTech maintains, repairs and supplies this equipment for hospitals, clinics, laboratories and imaging centres.

Maintenance contracts for SM 5Y.A Automatic Susceptometer

AxiTech provides preventive maintenance contracts for SM 5Y.A Automatic Susceptometer. Each contract fixes a schedule of planned visits in which our biomedical engineers inspect the equipment, replace wear parts before they fail, and verify that it still performs inside the manufacturer’s tolerances.

Every visit includes calibration and performance verification, and closes with a documented maintenance report you can present during an accreditation audit. Spare-parts availability and a guaranteed response time are written into the contract, so a breakdown never leaves a department waiting for an answer.

Laboratory analysers are usually maintained every three to six months, with calibration and quality-control verification at each visit so that results stay traceable.

  • Planned preventive maintenance visits at a fixed interval
  • Calibration and performance verification against the manufacturer’s specifications
  • A documented maintenance report after every intervention
  • Guaranteed availability of spare parts and consumables
  • A contractual response time when the equipment fails

Discover our maintenance contracts

Planned preventive maintenance and calibration under contract

Troubleshooting and repair for SM 5Y.A Automatic Susceptometer

When SM 5Y.A Automatic Susceptometer fails, our engineers start with a structured diagnostic: error codes, electrical and mechanical checks, and a functional test against the equipment’s own specification. That tells us whether the fault is a consumable, a worn part or a board-level failure before any part is ordered.

Straightforward faults are repaired on site so the department loses as little time as possible. Anything that needs a workbench, a full strip-down or a specialised spare part goes to our workshop and comes back only after a complete post-repair test and, where the equipment requires it, recalibration.

Faults we see most often on this type of equipment

On analysers most faults come from the fluidics — blocked probes, worn pumps and tubing, leaking valves — followed by optical drift and reagent-handling errors.

Discover our troubleshooting and repair service

Diagnostics, corrective repair and spare parts in the workshop
Troubleshooting

How to troubleshoot SM 5Y.A Automatic Susceptometer

Work through these checks before you escalate. They are the same first-line sequence our biomedical engineers run on arrival, and they either clear the fault or narrow it down enough that the intervention starts with the right spare part in the van.

  1. Capture the fault before you touch anything: write down the exact error code or message, the serial number from the rating plate, what the operator was doing and whether the fault clears on a restart.

  2. Review the quality-control and calibration history. A result that has drifted across several runs points at calibration or reagents; a sudden shift almost always points at the fluidics.

  3. Inspect the fluid path — probe, tubing, pump, valves and waste line — for blockage, crystallisation or leaks, and confirm reagent and wash levels together with their expiry dates.

  4. Confirm the ambient conditions the method depends on: bench temperature, ventilation, a level and vibration-free surface, and a stable mains supply.

  5. If the fault is still there, escalate with the evidence. Send AxiTech the model, serial number, error code and the checks you have already run, and an engineer will come back with a diagnosis, a repair quote and a spare-parts lead time for SM 5Y.A Automatic Susceptometer.

What to send us when you report the fault

  • Manufacturer, model and serial number, from the rating plate
  • The exact error code or message, and the screen it appears on
  • When the fault started, how often it occurs and what triggers it
  • A photograph of the display or of the fault, and the last maintenance report

If the fault survives all five steps, stop using SM 5Y.A Automatic Susceptometer and open a repair request. Continuing to run equipment through a fault it cannot clear turns a component failure into a board-level one, and on devices used for diagnosis or therapy it puts the result — and the patient — in doubt.

Discover our troubleshooting and repair service

Buying and installing SM 5Y.A Automatic Susceptometer

AxiTech supplies SM 5Y.A Automatic Susceptometer together with the accessories and consumables it needs to enter service. We handle importation, delivery and installation, then commission the equipment on site so that it is verified against its specification before the first patient or the first sample.

Installation is followed by training for the users and for your biomedical team, warranty registration, and — if you want it — a maintenance contract that takes over the day the warranty ends, so the equipment never spends a period without planned service.

Discover our equipment sales service

Delivery, installation, commissioning and user training
Questions we are asked

Frequently asked questions about Radwag SM 5Y.A Automatic Susceptometer

Yes. AxiTech services SM 5Y.A Automatic Susceptometer, either under a maintenance contract or as a one-off intervention. Our biomedical engineers cover preventive maintenance, calibration, corrective repair and spare-parts supply for this equipment.

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